General Advice

Citizens Advice Swansea Neath Port Talbot

Citizens Advice Swansea Neath Port Talbot, City Gates, 50a Wind Street, Swansea, SA1 1EE 

Swansea and Neath Port Talbot

People come to us with all sorts of issues.

You may have money, benefit, housing or employment problems. You may be thinking about legal advice, need help with health problems or have been misled by a dodgy advert.

You may be facing a crisis or just considering your options.

Our Goal is to help everyone find a way forward…

No matter who you are, what your situation is, and whatever problems you may face.


Housing Advice

Shelter Cymru

We help thousands of people each year across Wales who are affected by the housing emergency by offering free, confidential and independent advice. When necessary we constructively challenge on behalf of people to ensure they are properly assisted and to improve practice and learning. We work with people who use our services as equals. We provide information, advice and support to help people identify the best options to prevent homelessness, to find and keep a home and to help them take control of their own lives. We exist to defend the right to a safe home and fight the devastating impact the housing emergency has on people and society. We do this with campaigns, advice and support – and we never give up. We believe that home is everything.

Members of the Senedd

Sioned Williams MS

Sioned Williams MS, 34 Alfred Street, Neath, SA11 1EH

Swansea and Neath Port Talbot

Neath Port Talbot

As your regional Member of the Senedd, I am keen to help in whatever way I can. My team can provide advice or advocacy on a range of issues, including health and social services, environment, education, community safety, housing, local government and more.

Legal Advice

Swansea Law Clinic

Swansea Law Clinic,
Hillary Rodham Clinton School of Law,
Swansea University,
Singleton Park,
Swansea University SA2 8PP


Neath Port Talbot

Swansea Law Clinic benefits the local community by offering free initial advice about legal problems while giving our students the chance to work alongside practising lawyers to advise real clients.

Gomer Williams & Co Solicitors

Gomer Williams & Co Solicitors offer legal services in a range of areas, including Debt, Domestic Abuse, Family, Housing, Lasting Power of Attorney, and Legal matters.

They also offer legal services in Criminal Defence, Commercial Leases; Commercial/Property Development; Conveyancing; Court of Protection; Wills, Trusts and Probate; and Mediation.

Gomer Williams & Co Solicitors hold Legal Aid contacts for some of these areas, and also acts for Clients on a private basis, and offer a number of fixed fee packages on our website.

Qualia Law CIC

Qualia Law CIC provides free legal advice and support services, specifically dealing with:

-Mental Capacity
-Financial Safeguarding
-Court of Protection / Deputyship
-Lasting Power of Attorney

Qualia Law CIC is a certified member of AdviceUK and is funded by the national lottery, the charities aid foundation and UnLtd. Qualia Law receives referrals form Local Authorities across Wales, as well as organisations such as Citizens Advice, Age Cymru and Mencap.  However, advice and support can be accessed directly by individuals, families, carers or professionals (via direct or self-referrals).

Peter Lynn and Partners

Peter Lynn and Partners, Unit 11, 2nd Floor, Langdon House, Langdon Road, Swansea, SA1 8QY


Peter Lynn and Partners were formed in 1999 and are now one of the largest law firms in South Wales with offices throughout the Swansea Bay City Region and beyond. We provide legal services in a variety of different areas such as Divorce, Residential Conveyancing, Family Law, Personal Injury, Wills, Probate and Trusts, LPAs, Litigation, Employment, Sport, Company and Commercial. 

Emergency Food Provision

Swansea Foodbank

St Catherine’s Church Hall Princess Street, Gorseinon SA4 4US


Our foodbank is a project founded by local churches and community groups, working together towards stopping hunger in our local area. We don’t think anyone in our community should have to face going hungry. That’s why we provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.


Help for the Homeless

Matthew’s House

Matthew’s House exists to provide a warm and welcoming building in the heart of Swansea, with the expressed intention of being accessible for the homeless and most vulnerable in Swansea. We aim for it to have the feel of a home where hospitality is experienced by all who enter the doors, regardless of their background, beliefs or circumstances.

We have 7 expressions of giving Hope and these can be found on our website. We are “walk in” only and self referral only. Supporting around 300 individuals a week.


Health Advice and Support

Old Mill Foundation

The Old Mill Foundation, Meyricks Mill, Hendy Road, Penclawdd, Swansea, SA4 3XE

Swansea, Neath Port Talbot, Carmarthenshire, Pembrokeshire

Our aim at the Old Mill is to provide physical and emotional support for people living with cancer.  We offer a range of complementary therapies free of charge to people living with cancer, although donations are always welcome. We also organise events, courses and coffee mornings for people affected by cancer in our centres across South & West Wales.


Tenovus Cancer Care 

Tenovus Cancer Care, First Floor, Jones Court, Womanby St, Cardiff, CF10 1BR

Swansea, Neath Port Talbot

We provide free support services to people in Wales whose lives have been affected by cancer. Our benefits advice team provide complete benefits case work- from a check to relevant entitlements, to completing forms, making calls, and getting you the right benefits in place. We can apply for one off grants for clients and disabled parking badges. We can help challenge benefits decisions that may have been made incorrectly.


Me, Myself & I (NPT)

01639812528 Option 1

Me, Myself & I (NPT), (Former Brynhyfryd Primary School) Giant’s Grave Rd, Briton Ferry, Neath SA11 2ND

Neath Port Talbot

Me, Myself & I was formed in 2013 to provide emotional support, reassurance and opportunities for the person and/or their family living with dementia to socialise in a relaxed and friendly setting.

Services include day breaks, friendship circles, support and advice. 


Cancer Information and Support Services

Cancer Information and Support Services, 2 Gwydr Crescent Uplands Swansea SA2 0AA


Cancer Information and Support Services(CISS) offers free information, emotional support and one to one counselling to anyone affected by cancer, whether they are a patient, family member, carer or friend. Support is available to anyone aged 3+.

For those unable to attend one of our three counselling centres across Swansea and Neath Port Talbot, our unique outreach service takes our support to a convenient location such as your home, workplace, GP surgery or other location.

Mental Health and Wellbeing

Advocacy Support Cymru

Advocacy Support Cymru, Singleton House, Charter Court, Phoenix Way, Swansea Enterprise Park, Swansea, SA7 9DD


Independent mental Health Advocacy (IMHA)

IMHA is available for:

  • People detained under the Mental Health Act or subject to a Community Treatment Order or Guardianship.
  • Conditionally discharged restricted patients.
  • Informal inpatients being treated or assessed for a mental health condition.

Community Advocacy

Independent Community Mental Health Advocacy is for people who are:

  • Receiving secondary mental health services – usually meaning that your care is managed via a Community Mental Health Team (CMHT)
  • Psychiatric inpatients requiring advocacy for issues not related to medication or treatment.
  • Wishing to be reassessed by a CMHT for secondary services where their case has been closed with the last three years.

Home from Hospital Dementia Advocacy

Available in the Swansea Bay University Health Board area, supporting inpatients with dementia in the home discharge planning process.


Physical Empowerment CIC

Physical Empowerment CIC is people-focused and user-led. Physical Empowerment groups and courses are tailored according to who they are aimed at. This is key as the self-defence moves and seminar subjects differ.  The Physical Empowerment CIC Aims are:

  1. To help people reintegrate into society through helping them to empower themselves.
  2. To give people opportunities to be the best they can be.
  3. To promote women and men working together to end violence.
  4. To create a wider awareness of the use of self-defence as a trauma rehabilitation tool.

Our initial focus was on working with three specific groups: domestic abuse survivors, rape & sexual abuse survivors and women in prostitution. Whilst developing, planning and running these projects, it became apparent that there were other community groups in need such as teenagers and seniors.  

Physical Empowerment CIC treats everyone as an individual. On courses, we break through barriers and we work as a team with attendees. There is no “them” and “us”. The more people work together in a community, the more resilient we become.  

Courses are aimed at people who have either been referred to us through an agency or who have self-referred to us. We aim to be able to offer our training, for free, to the people who need it the most. 

Immigration Advice


R1.3 Riverside House, Newport Market, Upper Dock Street, Newport, NP20 1DD 

Pan Wales

Settled is a charity set up in 2019 to help EU citizens living in the UK whose rights were affected by Brexit. We worked hard to ensure as many as possible secured their immigration status before the deadline in June 2021, so that their lives here could continue. We now continue to provide information, advice and support to EU citizens. We can help with late applications to the EU Settlement Scheme (EUSS), transitioning from Pre-Settled Status to Settled Status, exploring eligibility for family members to come to the UK, if your application has been refused or if you have problems accessing your digital status. We also help with advice on accessing welfare benefits, NHS care and housing support. Since March 2022, we also provide advice on the Ukraine Family Scheme and Homes for Ukraine Scheme. This service is for Ukrainians in the UK or overseas, and hosts. We cover immigration rights and broader rights like housing and education – we do not assist in ‘matching’ directly. Settled is registered to give immigration advice at OISC Level 3. We have a small staff team of coordinators and lawyers, and a network of 100+ dedicated volunteers based throughout the UK. We speak over 20 European languages, including Romanes and have a dedicated Roma support service. Our advice for EU and Ukrainian citizens is totally free of charge and you can access our support by email or phone, details can be found on our website. We also manage interactive Facebook groups in a range of languages.


Adult Learning

DOVE Workshop

Banwen Community Centre, Roman Roan, Banwen, Neath, SA10 9LW

Neath Port Talbot

DOVE Workshop is an organisation that is committed to the provision of learning opportunities in our communities.  We work in partnership with the Neath Port Talbot Adult Learning Network who provide experienced and qualified tutors and have an excellent reputation for quality.

DOVE Workshop provides a number of services that are associated with learning, we offer opportunities for: volunteering, work experience, IT drop-in services, employment support, CV writing. We provide support with benefits, debt, budgeting, housing advice. We offer support with health & wellbeing, addressing issues such as food and fuel poverty.

There is childcare available to learners and working parents on-site at Dovecote Nursery.

Community Organisations

Ystalyfera Development Trust

Ystalyfera Development Trust, 22 Commercial Street, Ystalyfera, Swansea, SA9 2HR

Neath Port Talbot

Ystalyfera Development Trust’s objects are to relieve poverty and advance education and improve the health and wellbeing of persons in South Wales, with particular reference to the community of Ystalyfera and surrounding area, and with particular regard to such persons who are unemployed or suffering the consequences of economic disadvantage, by the provision of training and resources through such charitable means as may be deemed appropriate in order to contribute to the development of the area economically, socially and in spirit.

We have various classes/clubs here during the week and a weekly Coffee Morning.  

Local Area Coordination

Local Area Coordination, Swansea

Local Area Coordinator’s contact numbers can be found at:- 

c/o Room 131 Guildhall, St Helen’s Road. Swansea. SA1 4PE


What do we do?

Local Area Coordinators are there for the whole community.

A Local Area Coordinator walks alongside you and your community while you:

  • Make new connections and  friends
  • Get involved in groups and activities
  • Overcome personal challenges
  • Get your voice heard by people in power and being involved in  improving public services
  • Make your contribution to your community
  • Think about what your good  life looks like


How does it work?

Anyone can meet with a Local Area Coordinator.

You could meet them in your local area or through an introduction from someone else.

You and your Local Area Coordinator will get to know each other on your terms, exploring your idea of a good life and plans to achieve it.

The amount of times you meet really depends on what you want to achieve.

They can help you to find out about your community and introduce you to friendly, helpful people within it.

They can help you explore and build on your strengths and can support you to share your skills and gifts with others. They can help you connect with formal services if that is what you feel you need.

Do they help groups too?

Local Area Coordinators are there for the whole community.

They can help local community groups to keep going and grow by introducing more people and supporting them with things like finding opportunities for funding.

Local Area Coordinators can also support people set up groups when someone has an idea to start something new.

Money and Welfare Benefits

Swansea Council Welfare Rights & Financial Inclusion Team

Swansea Council Welfare Rights & Financial Inclusion Team, Room 1.6.1. Civic Centre, Oystermouth Road, Swansea, SA1 3SN


What do we do?

We provide free impartial support and advice on welfare rights issues and financial inclusion to the residents of Swansea. We provide support and advice through a combination of face to face, telephone and e-mail advice to clients in Swansea who are referred into our service from a variety of different organisations. Clients are referred into our service through specific channels depending on their circumstances when they require advice and support. We then do a full assessment of the client’s circumstances to determine what advice/help that they require.

Neath Port Talbot Council Welfare Rights

What do we do?

Welfare Rights help the residents of Neath Port Talbot maximise their income with welfare benefits. We can complete benefit checks, complete benefit forms and represent at appeal tribunals. We will give advice over the phone and see people face to face to complete forms via appointments at advice surgeries, Neath Civic Centre or a home visit if the client cannot get out.


What do we do?

We offer a welfare benefit advice service for people diagnosed with cancer and support for their families and carers. We assist with means tested and non means tested benefit applications, blue badge, Macmillan grants and DWP appeal tribunal representation.

Help for Older People

Age Cymru West Glamorgan 

Age Cymru West Glamorgan, Unit 10, Cwmdu Park, Carmarthen Road, Swansea, SA5 8JF

Swansea, Neath Port Talbot and Bridgend

What do we do?

Age Cymru West Glamorgan provides a range of help and assistance including our Information and Advice Service, Dementia Services, and Warm Homes services. Our work is focused on:

– Supporting older people to be able to access their rights and entitlements,

– Ensuring that carers have access to respite and support,

– Reducing the loneliness and isolation that many older people can experience

– Enabling older people to be independent, be resilient and able to enjoy a good quality of life

Care and Repair Western Bay

Care and Repair Western Bay, Llys Tawe Complex, Players Industrial Estate, Clydach, Swansea, SA6 5BQ

Swansea, Neath Port Talbot

What do we do?

We provide a range of advice services for older people (aged 60+) including:

Home Assessment – Healthy Home Checks can assess what changes you need for safety, warmth, and accessibility.

Home Repairs – We sort out problems like damp, water leaks, loose carpet, broken windows, cracked gutters, loose steps, and more.

Home Safety – Keeping you safe by installing handrails, stairlifts, access ramps, wet rooms, key safes, lights, smoke alarms and more

Home Warmth – We can help you with boiler and central heating repairs, draught proofing, insulation, advice on bills, saving energy and more.

Disability Support – We offer specialist support if you have sight or hearing loss, live with dementia or have had a stroke.

Hospital to Home – You can get changes to your home, so you can leave hospital quickly and safely.

Building Advice – Guidance and technical support on your building work, including funding advice and safe contractors to use.

Handyperson Service – Dedicated service for helping you with simple maintenance and repair jobs in your home.

Advice and information – Tips and ideas on how you can stay safe and warm in your home all year round.

Signposting – Connecting you to other community groups and services who can help, plus referrals to local specialist services.


What do we do?

Re-engage is a charity that is positive about older age and committed to fighting loneliness so that people can have social lives and friendship groups however old they are.  We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation. 

Our volunteers work together to create better communities and help to enrich the lives of our members by giving them something to look forward to. 

Older people who may have felt very alone, now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into old age.

Respectful, determined, warm, pioneering, and local: we are Re-engage and we are bringing generations together.

Organisations for migrants

The CAE (Centre for African Entrepreneurship)

The CAE (The Centre for African Entrepreneurship, 222b High Street


What do we do?

1. Empowerment Through Employability & Entrepreneurship:
   -Tailored Support -Personalized Coaching -Work Opportunities
2. Combating Poverty:
   -Foodbank Service -Monthly Parcels
3. Holistic Support:
   -Comprehensive Assistance -Mental Wellness -Community Building
4. Championing Climate Justice & Sustainability:
   -Climate Awareness -Proactive Advocacy – Disproportionate Impact
5. Youth Empowerment:
   -Diverse Workforce -Nurturing Passion -Social Change
6. Advocacy & Influencing:
    -Systemic Change -Enduring Reforms -Transformative Vision

Employment Help

Communities For Work +

Communities For Work +, The Action Resource Centre, Portmead, Swansea SA5 5JS


What do we do?

Communities For Work + can help with personalised employment action plans, training to meet your needs, CV development , help with interview skills, support with job applications, work experience, placements, apprenticeships and job opportunities.

Help for Children and Parents

Swansea Baby Basics

Swansea Baby Basics, St Thomas Church, Lewis Street, St Thomas, Swansea, SA1 8BP


What do we do?

Baby Basics supports vulnerable mothers and their new-born babies. We work with professional bodies to provide a Moses basket starter pack. A starter pack contains a safe bed and bedding for baby to sleep, toiletries such as nappies, wipes, maternity pads, blankets, towels, and baby clothes.

Mixtup Swansea

Mixtup is a youth club for 11-25 year olds with mixed abilities.

We have several youth club sessions throughout the month as well as trips and individual support.

Please note we do currently have a long waiting list to join. 

Interplay Integrated Play & Leisure

Interplay Integrated Play & Leisure, 9 Llangwm, Penlan, Swansea, SA5 7JT

Swansea and Neath Port Talbot

What do we do?

Interplay provides access to play, leisure and social opportunities for children and young people with additional needs aged 4-25 who find it difficult to access the same mainstream play, leisure and social activities as their peers.

Local Aid for Children and Community Special Needs

Local Aid for Children and Community Special Needs, Foyd, 300 Carmarthen Rd, Swansea, SA58NJ


Local Aid is a Swansea-based, registered Charity No.1104585 aiming to support children and young people with additional learning needs and their families.

Local Aid Retail/community support / Community participation & volunteering

Local Aid has four charity shops throughout Swansea: Uplands, Ravenhill, Morriston, and Gorseinon. The shops are mainly run by volunteers. We have the facility to collect larger items, which are sold in our Morriston Shop.

We have volunteers of all ages and abilities.  We are also able to support adults with additional learning needs via our supported volunteer programme, where volunteers are mentored and encouraged to gain skills and experiences.


Buddies are part of Local Aid’s programme to increase out-of-school play and leisure activities for children and young people affected by disabilities aged 11 to 19.

The programme has four elements:

Buddies Saturdays

Palms up

Community Access


We offer a short breaks respite provision for young people and their families that is:

  • Is solution-focused
  • be age-appropriate
  • uses person-centred planning; reflects the interests and needs of individuals

FLIP – Fun Learning in Practice

A new provision for young people with additional learning needs to support Enrichment activities, mental health and well-being. Working supportively with schools and parents to prevent school placement breakdown by providing an alternative setting.

Help for Veterans

Swansea Veterans Hub

Swansea Veterans Hub, St Helens Pavilion, Bryn Road ,Swansea SA2 0AR

Swansea and Neath Port Talbot

What do we do?

Swansea Veterans’ Hub (SVH) is a Community Interest Company (CIC), a not-for-profit organisation and everything we do is on an unpaid voluntary basis. The Hub operates in partnership with several local organisations to provide mental health and wellbeing support and signposting for veterans and their families.

Local Sports Teams

Cwrt Herbert Colts FC Inclusion

Cwrt Herbert Colts FC Inclusion, 5 Richmond Street, Neath, SA11 1NP

Neath Port Talbot

What do we do?

Cwrt Herbert Colts Inclusion are aligned with Cwrt Herbert Colts FC and provide football for anyone aged 16 or over with a diagnosed disability or Mental Health conditions.

Sessions are held by FAW Qualified Coaches and aims to provide a fun, social environment which is key to our project.

Help for Carers

Swansea Carers Centre 

What do we do?

Swansea Carers Centre is a specialist voluntary organisation providing support to carers and former carers across Swansea. We support people who care for those with an illness or disability including learning disability, mental health problems, physical disability, dementia and other long term limiting illnesses. 

Neath Port Talbot Carers Service

Neath Port Talbot Carers Service, 36 Orchard Street, Neath, SA11 1HA

Neath Port Talbot

What do we do?

We are a small charity that supports unpaid carers across Neath Port Talbot. Neath Port Talbot Carers Service provides confidential advice to all unpaid carers. Some of the ways we could support you are: information, advice & assistance, carers assessment, welfare benefit advice/support, training, emotional wellbeing workshops, counselling, sitting service low & high level, breaks from caring and grants.