About Us
SNPT CAN Referral System
Swansea Neath Port Talbot Community Advice Network (SNPT CAN) is a partnership of local advice centres that provide free advice and support. The advice centres work together through SNPT CAN to ensure that residents of Swansea and Neath Port Talbot have access to free, high quality advice on welfare benefits, debt, housing, health and other areas of social welfare law.
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What is the referral system?
- Encourages accurate and timely referrals between agencies
- A professional and reliable system
- Can be accessed from any device as it is web-based
- Monitors referrals to produce reports and analysis
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Benefits for the client:
- Completely avoids the need for the client to repeat their story
- They will be referred to the most appropriate agency for their specific circumstances, completely client tailored
- Secure and quick referrals
- The receiving organisation will contact the client
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Benefits for the agency:
- Access to multiple organisations
- Prevent duplication of work
- Can track progress of outgoing work
- Send confidential information securely
- Promote partnership working & shared access
To register your organisation, please contact us at snptcan@swansea.ac.uk to discuss next steps.
Swansea Law Clinic (SLC) are leading the pilot to implement the use of the SNPTCAN referral system in the Swansea Neath Port Talbot area. SLC sits within the Hillary Rodham Clinton School of Law at Swansea University.
Meet The Team
Layla Lucas
Layla is the Senior Project Administrator for the SNPTCAN Referral System. Layla has extensive experience of working in the third sector throughout the South Wales area. She is adept at management and project steering; and has an excellent understanding of the advice services in the area. Layla’s main role is to outreach to agencies, provide support and training to users of the system, making sure everything runs smoothly.
Ellen Parker-Jones
Ellen Parker-Jones is the Manager of Swansea Law Clinic, responsible for the daily running, organisation, administration and development of the Law Clinic. Ellen originally qualified and worked as a solicitor.
Ellen was previously one of the Pilot Project Coordinators for the SNPTCAN Referral Project. She has significant experience of working as part of, and managing, an advice service. Ellen oversees the SNPTCAN Referral System, as well as the Swansea Law Clinic activities.
Professor Richard Owen (Director of the Clinic)
Richard is currently a member of the LawWorks Cymru Advisory Board and is Chair of the Law Society’s Access to Justice Committee and the Swansea Neath Port Talbot Regional Advice Network Steering Committee.
Thank you to our sponsor for supporting our work:
For further information: Coordinated Community Support.
