About Us
SNPT CAN Referral System
Swansea Neath Port Talbot Community Advice Network (SNPT CAN) is a partnership of local advice centres that provide free advice and support in areas of social welfare law. The advice centres work together through SNPT CAN to ensure that residents of Swansea Neath Port Talbot have access to free, high quality advice on welfare benefits, debt, housing, health and other areas of social welfare law.
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What is the referral system?
- Encourages accurate and timely referrals between agencies
- A professional and reliable system
- Can be accessed from any device as it is web-based
- Monitors referrals to produce reports and analysis
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Benefits for the client:
- Completely avoids the need for the client to repeat their story
- They will be referred to the most appropriate agency for their specific circumstances, completely client tailored
- Secure and quick referrals
- The receiving organisation will contact the client
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Benefits for the agency:
- Access to multiple organisations
- Prevent duplication of work
- Can track progress of outgoing work
- Send confidential information securely
- Promote partnership working & shared access
To register your organisation, please contact us at snptcan@swansea.ac.uk to discuss next steps.
Meet The Team
SNPTCAN Team – Charlotte Watkins and Ellen Parker-Jones
Charlotte Watkins
Charlotte Watkins is one of the Pilot Project Coordinators. Charlotte is currently completing her masters and the Legal Practice Course at Swansea University. Having previously worked closely with the community, providing support and signposting to students through her executive committee role, she is adept at management and project steering; and has an excellent understanding of the advice services in the area. Charlotte’s main role is to outreach to agencies, provide support and training to users of the system, making sure everything runs smoothly.
Charlotte Watkins
Charlotte Watkins is one of the Pilot Project Coordinators. Charlotte is currently completing her masters and the Legal Practice Course at Swansea University. Having previously worked closely with the community, providing support and signposting to students through her executive committee role, she is adept at management and project steering; and has an excellent understanding of the advice services in the area. Charlotte’s main role is to outreach to agencies, provide support and training to users of the system, making sure everything runs smoothly.
Ellen Parker-Jones
Ellen Parker-Jones is one of the Pilot Project Coordinators. Ellen originally qualified and worked as a solicitor. Having moved into the Third Sector, Ellen has significant experience of working as part of, and managing, an advice service. Ellen is acutely aware of the benefits of using the Referral System. Ellen works with Charlotte in supporting the agencies that use the Referral System, providing admin support and training on how the system works whilst ensuring that everyone has a good experience when using the referral system.
Ellen Parker-Jones
Ellen Parker-Jones is one of the Pilot Project Coordinators. Ellen originally qualified and worked as a solicitor. Having moved into the Third Sector, Ellen has significant experience of working as part of, and managing, an advice service. Ellen is acutely aware of the benefits of using the Referral System. Ellen works with Charlotte in supporting the agencies that use the Referral System, providing admin support and training on how the system works whilst ensuring that everyone has a good experience when using the referral system.
Swansea Law Clinic Team – Professor Richard Owen and Eve Haynes
Swansea Law Clinic (SLC) are leading the pilot to implement the use of the SNPTCAN referral system in the Swansea Neath Port Talbot area. SLC sits within the Hillary Rodham Clinton School of Law at Swansea University.
Professor Richard Owen (Director of the Clinic)
Richard is currently a member of the LawWorks Cymru Advisory Board and is Chair of the Law Society’s Access to Justice Committee and the Swansea Neath Port Talbot Regional Advice Network Steering Committee.
Professor Richard Owen (Director of the Clinic)
Richard is currently a member of the LawWorks Cymru Advisory Board and is Chair of the Law Society’s Access to Justice Committee and the Swansea Neath Port Talbot Regional Advice Network Steering Committee.
Eve Haynes (Clinic Manager)
Eve Haynes is the Manager of Swansea Law Clinic, responsible for the daily running, organisation, administration and development of the Clinic. Eve works with individuals at all levels, from a range of backgrounds and diverse communities, including the Clinic Director, legal professionals, external partners, students and Clinic clients.
Eve Haynes (Clinic Manager)
Eve Haynes is the Manager of Swansea Law Clinic, responsible for the daily running, organisation, administration and development of the Clinic. Eve works with individuals at all levels, from a range of backgrounds and diverse communities, including the Clinic Director, legal professionals, external partners, students and Clinic clients.
Thank you to our sponsor for supporting our work:
For further information: Coordinated Community Support.
